Password reset via Video-Ident

University members who have not yet been able to reset their password (e.g. due to a stay abroad) and who therefore cannot access the digital UDE resources, the University offers a video identification procedure for password reset.

Book your appointment here.


The procedure goes through the following steps:

1. Online appointment booking with personal details (students: University identification, matriculation number, date of birth, first and last name; staff members: University ID, date of birth, first and last name).

2. Confirmation of appointment to private e-mail

3. Invitation to the video session (Zoom end to end encrypted); appointment call at the time booked

4. Authentication process (students: official photo ID, student ID; staff members: (official photo ID, service ID))

5. If successful: initial password is issued

6. Immediate reset of the password by the user.

If you have any questions, please contact: